Education Day

The UMNO conducts two in-person education days, one webcast education day, and one OHA Health Achieve session (for more information see 'Related Links') per year, keeping its membership apprised of the latest developments in the field.

Below you can find the information for next Education Day, Friday, October 25, 2019
held at the Holiday Inn - Yorkdale.

Registration Deadline: Friday, October 11, 2019.
Registration Link:, .

You can download the Agenda and registration form here.

THEME:   Capturing and Reflecting the Patientís Journey



08:00 to 08:30

Registration and Continental Breakfast

08:30 to 09:15

The Value of the Patientís Perspective and Planning in Healthcare
Melissa Farrell, President  St. Josephís Healthcare Hamilton

09:15 to 09:45

How OHTs Can Dramatically Improve Patient Experience
Tyler Chalk, Chief Strategy and Communications Officer  Southlake Regional Health Centre

09:45 to 10:15

Networking Break

10:15 to 10:45

Best Practices for Timely DAD & NACRS Data Collection
Nicholas Gnidziejko, Manager, Clinical Administrative Databases, Operations  Canadian Institute for Health Information (CIHI)

10:45 to 11:30

Data Quality and Impact on CMI
Eley Wisniewski, Manager Coding, Data Quality and Chart Completion  Hamilton Health Sciences

11:30 to 12:00

UMNO Executive Updates and Open Mic

12:00 to 13:00


13:00 to 13:30

Reporting of the Patient Experience
Michelle Samm and Kanwal Ali  Markham Stouffville Hospital

13:30 to 14:45

Quality in Palliative Care Panel Discussion
Patient Perspective Valerie McDonald,
Provider Perspective Dr. Harleen Toor (Mt. Sinai),
Provincial Perspective Susan Blacker (OPCN),
Organizational Perspective Stacey Bar-Ziv (HQO)

14:45 to 15:00

Evaluation, Door Prize Draws, & Wrap-Up

Cost (CDN$):




Before Deadline




After Deadline




Payment: Please make cheque payable to: Utilization Managers' Network of Ontario

Submit registration form and cheque/money order to:
Terri Pitt c/o UMNO
PO Box 5 Strathroy
Strathroy, ON
N7G 3J1
Terri Pitt (
(519) 631-2030

There are two entrances to the Holiday Inn on Yorkdale:

(1) through a car dealership (watch out for the speed bumps!) on the west side of Dufferin Street, south of the 401, and

(2) through the parking lot on the south side of Yorkdale Road, west of Dufferin Street. If you are arriving on the 401 from the west, exit the 401 at Dufferin St. and use the car dealership entrance, located at street lights at the bottom of the exit ramp on the right.

If you are arriving on the 401 from the east, exit the 401 to the Allen Road southbound, and exit the Allen Road to Yorkdale Road on the right.

Proceed along Yorkdale road which crosses Dufferin at which point you may either turn left and use the car dealership entrance on the right (beyond the 401 underpass), or alternately proceed past Dufferin and use the parking lot entrance off of Yorkdale road on the left (beyond a different 401 underpass).